Shipping FAQ

Where do these products come from?

Most of our inventory is shipped from our warehouses in China, with only a small number of products sourced from other distributors in the United States. Therefore, your order may sometimes be shipped in separate packages and at different times.

Which regions do you ship to? What are the shipping costs?

We typically ship to the United States. Shipping costs are included in the price for most products. For specific shipping costs, please contact our customer service.

How long will it take to receive my order?

We want to ensure you receive your order as quickly as possible. Your ordered products will be packaged within 1 business day of placing your order (in most cases, packaging will be completed on the same day the order is placed) and shipped immediately after packaging is complete. Our warehouse operates from Monday to Saturday.
When shopping at www.beautiemay.com, we offer two shipping methods: Standard Shipping (with standard shipping, our partner courier company uses a faster shipping method, and the cost depends on the order amount) and Free Shipping (free shipping is not subject to any minimum order amount). Below are the estimated delivery times to the United States from our partner courier companies:
Standard Shipping: 3-5 business days
Free Shipping: 4-6 business days
The courier companies operate from Monday to Sunday.

How can I track my order?

After purchase, we will send your order tracking number to the email address you provided. The email will also explain how to track your package.
Please note that tracking information will be updated within 1-2 business days after you receive the email.
If you still haven’t received tracking confirmation after a few days, please contact us at may@beautiemay.com.

Why can't I track my order?

Please note that due to customs reasons, tracking information will be displayed within 1-2 business days after the update. If tracking information is still unavailable after this period, there may be several reasons:
The shipping company has not yet updated the latest delivery information on their website;
The tracking number is incorrect;
The package was delivered a long time ago, and the shipping company has removed the tracking number from their records. In this case, we recommend that you contact our customer service at may@beautiemay.com, and we will provide you with the tracking number. We will contact the courier company on your behalf and inform you as soon as we receive more information.
Please note that the information may not be updated online, but your package is actually still in transit. Please be patient and wait a few days to track your package.

The courier attempted to deliver the package, but I wasn't home. What should I do?

Please contact the courier company. Typically, they will attempt to deliver your package again on the next business day, but sometimes they may require you to pick up the package from their office.

I ordered multiple items, but only received one. Why?

We will do our best to minimize your costs so you don’t have to pay high taxes! If you ordered multiple items from us, they will likely be shipped in multiple packages. Please be patient and wait for all items to arrive.

My order status shows "Returned to Sender," what should I do?

If the package is returned to us, please contact us immediately via email so we can arrange for redelivery. Customer service email address: may@beautiemay.com

The tracking website shows "Delivered," but I haven't received my order.

Please note that we provide a tracking number for every customer. It is the customer’s responsibility to track their order. If the package has arrived in your destination country/region, please contact your local post office. For further assistance, please contact our customer service at may@beautiemay.com. We are not responsible for any stolen packages.

Your order may be delivered by your local post office or a local courier company. Depending on your location, most orders will be shipped by the local post office, so you will receive your package via regular mail. If you are not home at the time of delivery, the postal service may leave a notice slip informing you how and where to pick up your package.