We only accept cancellation before the product leaves the factory.
7-day return guarantee
If your product has quality problems, please contact our customer service within 7 natural days after receiving the product to obtain RMA authorization. After returning the product to the address provided by our support team, we can send you a new product for free (we do not charge a return shipping fee), or you can choose a full refund (if your order chooses standard shipping, we will The shipping cost of standard shipping is not refundable, because the shipping cost has been given to the third-party shipping company).
Special Note:
Customers must first send damaged or defective product pictures or videos to our support team. The pictures or videos must be taken without packaging. Next, our support team will consider issuing an RMA authorization. Please use good lighting equipment and keep a medium distance so that we can identify and verify the problem. Please send the attachment to: btm.gztrading@gmail.com.
Product returns must be carried out through a shipping method approved by beautiemay.com.
The product must be neatly and completely returned to the original packaging.
The warehouse address for receiving returned goods will be provided by the customer service. Please contact us via LiveChat or e-mail (btm.gztrading@gmail.com).
Please ensure that the product arrives at the designated warehouse within 30 days after the return application is approved. If it exceeds 30 days, the return will not be accepted.
30-day unconditional money-back guarantee for unopened and unused items
If for any reason you don’t want to own the product within 30 natural days after receiving it, you can also contact us for a return and refund. (If you choose standard shipping for your order, we will not refund the shipping cost for standard shipping because we have already given the shipping cost to a third-party shipping company.) Items must be returned in their original packaging. Unused and unopened packaging can be refunded. (In this case, we will not pay for the shipping cost of the goods during the return process, this part of the cost should be paid by the buyer.)
If you have any questions, please follow our return process carefully to minimize delays:
1. Contact us and provide your order number and product code (SKU number).
2. Customers must send pictures or videos of the unopened outer packaging of the product to facilitate our support team to understand the truth. (email: btm.gztrading@gmail.com)
3. Product returns must be carried out through a shipping method approved by beautiemay.com.
4. The warehouse address for receiving returned goods will be provided by the customer service. Please contact us via live chat or e-mail (btm.gztrading@gmail.com).
5. Please ensure that the product arrives at the designated warehouse within 30 days after the return application is approved. If it exceeds 30 days, the return will not be accepted.
The size of the clothes is inappropriate
We believe that when customers purchase our products, they should be well thought out. We can accept returns and exchanges due to inappropriate sizes(Acceptable return/exchange time: within 7 natural days after receiving the product). And, the shipping costs incurred by the return or exchange (if applicable) will be paid by beautiemay.com(if your order chooses standard shipping, the shipping cost of standard shipping is not refundable, because the shipping cost has been given to the third-party shipping company).
If you have any questions, please follow our return process carefully to minimize delays:
1. Contact us and provide your order number and product code (SKU number).
2. Send pictures of clothes size to our support team to understand the facts, we will consider RMA authorization. (email: btm.gztrading@gmail.com)
3. Product returns must be carried out through a shipping method approved by beautiemay.com.
4. The product must be neatly and completely returned to the original packaging.
5. The warehouse address for receiving returned goods will be provided by the customer service. Please contact us via live chat or e-mail (btm.gztrading@gmail.com).
6. Exchange (if applicable): We will process your exchange within 3~6 natural days after receiving your returned product, and send you the appropriate product on the second day after completion. (The returned freight and re-shipment freight are paid by beautiemay.com)
Lost item, wrong item, or package
Before signing the package, be sure to open the package and check the contents carefully.
If you have any questions, please follow our return process carefully to minimize delays:
1. Contact us and provide your order number and product code (SKU number).
2. Please send us a clear picture of the outer packaging, all visible shipping labels, and (if applicable) the received items. (email: btm.gztrading@gmail.com)
Possible solutions:
If any items are missing(due to our negligence), we will resend the missing items/accessories for free(customers no longer need to pay for shipping).
If we send the wrong product: We will refund the full amount or dispatch another product (if applicable and available, customers no longer need to pay for shipping). beautiemay.com will determine whether you need to return the wrong product and compensate the returned shipping fee when you receive the product.
Return and compensation procedures
If you have any after-sales problems, please contact our customer service by live chat or Email, and they will provide you with solutions based on your situation. They will confirm whether you need to return the item and to which address the item can be returned. (The warehouse address for receiving returned goods will be provided by the customer service. Please contact us via live chat or e-mail (btm.gztrading@gmail.com).)
How to request a return
If there is a problem with your product, please email our customer service first(email: btm.gztrading@gmail.com)
Please follow our return process carefully to minimize delays:
Describe the problem with your product in detail: what happened? When? how about this? Please also indicate your complete order number and product code (SKU number).
Tell us what steps you have taken to solve the problem.
Provide the product code indicated on the outer packaging.
Send clear photos or videos to show the defects; these should be taken insufficient light.
Note: Ideally, photos/videos should be clear, focused, and shot at close to mid-range under good lighting conditions. This allows us to identify and verify the problem. We will try our best to help you. Thank you in advance for providing all the above information.
The warehouse address for receiving returned goods will be provided by the customer service. Please contact us via live chat or e-mail (btm.gztrading@gmail.com).
The following section describes the processing time required after receipt of returned items.
When an item is exchanged, after the item is returned, the processing time for the exchange is 3~6 natural days according to the stock situation.
For refunds, we can only refund within 3~6 natural days after receiving your returned item. After that, the refund time will depend on the payment method. Please check the following details:
PayPal refunds can take up to 48 hours to be processed and displayed in your account.
Credit card refunds will take 7~14 working days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
